Privacy Policy
At SMS Dairy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines what information we collect, how we use it, and the measures we take to keep it safe.
Information We Collect
We collect the following types of information when you interact with our website and services:
| Type | Details |
|---|---|
| Personal Information | Full name, email address, phone number, delivery address |
| Account Data | Username, password (encrypted), order history |
| Browser & Device | Browser type & version, operating system, device type |
| Network Data | IP address, approximate location, referring URL |
| Cookies | Session cookies, preference cookies, analytics cookies |
We collect personal information only when you voluntarily provide it — such as when creating an account, placing an order, contacting us, or subscribing to our newsletter.
How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including delivery, payment processing, and order confirmations.
- Customer Support: To respond to your inquiries, resolve issues, and provide customer assistance.
- Personalization: To personalize your shopping experience and provide product recommendations based on your preferences.
- Communication: To send order updates, promotional offers, newsletters, and important announcements (with your consent).
- Analytics: To understand how visitors use our website, improve our services, and enhance user experience.
- Security: To detect, prevent, and address fraud, abuse, and security threats.
We will never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.
Data Protection
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Encrypted storage of passwords and sensitive account data.
- Regular security audits and vulnerability assessments.
- Restricted access to personal information — only authorized personnel can access customer data.
- Secure payment processing through trusted payment gateways.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Correction: You can request corrections to any inaccurate or incomplete data.
- Right to Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
- Right to Withdraw Consent: You can withdraw consent for promotional communications at any time by unsubscribing.
- Right to Data Portability: You can request your data in a structured, commonly used format.
To exercise any of these rights, please contact us using the information provided below.
Cookies & Tracking
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use the following types of cookies:
- Essential Cookies: Required for the website to function properly (e.g., session management, shopping cart).
- Preference Cookies: Remember your settings and preferences for a better experience.
- Analytics Cookies: Help us understand how visitors interact with our website to improve performance.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.
Contact for Privacy Concerns
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Email: sales@smsdairy.com.np
Phone: +977 9705520356
Address: Rapti-4, Mourighat, Dang, Nepal