Frequently Asked Questions

SMS Dairy offers a wide range of fresh, pure dairy products sourced directly from local farmers in Dang, Nepal. Our product lineup includes:

• Fresh cow milk and buffalo milk
• Pure homemade ghee (clarified butter)
• Fresh paneer (cottage cheese)
• Natural curd (dahi/yogurt)
• Buttermilk (mohi)
• Bakery items made with pure dairy ingredients

All our products are made with 100% natural ingredients — no additives, no preservatives, just pure goodness.

Placing an order with SMS Dairy is easy! You have several convenient options:

• Website: Browse our online shop, add items to your cart, and checkout with your delivery details.
• WhatsApp: Send us a message at +977 9712600773 with your order details and delivery address.
• Phone: Call us directly at +977 9705520356 to place your order.

After placing your order, you'll receive a confirmation with estimated delivery time. It's that simple!

Currently, SMS Dairy provides delivery services within the Dang district of Nepal. Our primary delivery areas include:

• Ghorahi Sub-Metropolitan City
• Tulsipur Sub-Metropolitan City
• Rapti and surrounding rural municipalities
• Mourighat and neighboring areas

We are actively expanding our delivery network. If your area is not listed, please contact us — we may still be able to arrange delivery to your location.

We strive to keep delivery affordable for all our customers:

• Free Delivery: On all orders above Rs. 500 within our primary delivery zones.
• Standard Delivery: A small delivery fee of Rs. 50–100 applies for orders below Rs. 500, depending on your location.
• Extended Areas: A nominal fee may apply for deliveries to areas outside our primary delivery zones.

The exact delivery fee will be calculated at checkout based on your order total and delivery address.

We offer multiple payment options for your convenience:

• Cash on Delivery (COD): Pay with cash when your order is delivered to your doorstep.
• eSewa: Make payments using your eSewa digital wallet.
• Khalti: Pay conveniently through the Khalti payment platform.
• Bank Transfer: Transfer directly to our bank account (details provided at checkout).

All online payments are processed securely. You'll receive a payment confirmation for every transaction.

Freshness is at the heart of everything we do at SMS Dairy. Here's our freshness commitment:

• Milk: Collected fresh every morning from our partner farmers and delivered within hours.
• Ghee: Prepared in small batches using traditional methods to ensure maximum flavor and purity.
• Paneer & Curd: Made fresh daily with no preservatives or artificial additives.
• Bakery Items: Baked fresh using pure dairy ingredients.

We maintain strict quality control at every step — from farm collection to your doorstep. Every product is checked for freshness before delivery.

Yes! SMS Dairy offers a 100% Money Back Guarantee. If you're not satisfied with a product or receive one that is damaged, expired, or not as described, you can request a return or refund.

• Contact us within 24 hours of delivery to report any issues.
• Provide your order details and photos of the product (if applicable).
• We'll process your refund or send a replacement within 24–48 hours.

For full details, please see our Return & Refund Policy.

We're always happy to hear from you! You can reach SMS Dairy through any of the following channels:

• Phone: +977 9705520356
• WhatsApp: +977 9712600773
• Email: sales@smsdairy.com.np
• Visit Us: Rapti-4, Mourighat, Dang, Nepal
• Contact Form: Use our online contact form

Our team is available to assist you 7 days a week. We typically respond within a few hours.